Complaints Procedure

Last updated: October 2026

Ourlaughing Pest Control wants every homeowner who reaches out to get a fair and honest experience. If something went wrong, tell us. This page covers how to file a complaint and what comes next. It is a general template, not legal advice.

What You Can Bring to Us

You can write to us about:

• Your experience when you called or contacted Ourlaughing Pest Control
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

If the Problem Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, products, work and customer service. If you have trouble with work done in your home, start by raising it with the provider directly. Keep a written record as you go.

We still want to hear about it. Feedback on providers helps keep our network honest, and providers who keep falling short of what we expect may be removed. Please know that Ourlaughing Pest Control cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency that regulates pest control in Minnesota.

How to File

Email contact@ourlaughing.living and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you want us to do

What Happens After You Write

We will confirm we received your complaint by email, usually within a few business days. Then we look into what happened, which may mean contacting the provider. After that, we reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our reply does not settle it, answer the email and ask us to look again. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau.

Contact

Email: contact@ourlaughing.living